VMI Key Account Manager Job Locations: Nigeria.
Lagos, Nigeria
mPharma is a venture-backed technology startup company with a simple mission: Make prescription drugs in emerging markets easily accessible, and easily affordable.
We’ve partnered with major pharmaceutical manufacturers, insurance companies, financial institutions and Ministries of Health to deliver medicines directly into the hands of consumers in these underserved markets. Through our innovative e-prescription tools, doctors, patients and pharmacists gain access to both a network of high quality, affordable prescription drugs, and the support to ensure that the drugs are being used appropriately and effectively.
We are a multidisciplinary team comprising of medical professionals, managers, designers, and programmers from Africa and beyond, brought together by a shared passion for improving access to medicine. We value innovative thinking, and we’re not afraid of some failures along the way. We thrive when we put our heads together to solve seemingly intractable problems. We move boldly, and we move quickly. After only a few months, our tools have been used to get essential medicines into the hands of tens of thousands of patients across four African countries, and we’re only just getting started.
We’re looking for new team members that will help us reach our first million consumers, and then the next million. We won’t stop until everyone has access to the high-quality medicines that they deserve.
November, 2018
Overview
Do you believe that everybody should have access to the best treatments they need to get better regardless of the socio-economic status? If you answer yes then you would love working at mPharma.
At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We are a small but growing team of 80 members, headquartered in Accra, Ghana, backed by world class investors. We’ve joined hands with third party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few months, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across four African countries (Ghana, Nigeria, Zambia, Zimbabwe).
Position Description
mPharma is looking for a responsible and trustworthy professional with exceptionally high work ethics to join our Nigeria operations team as Key Account Manager. One of the key deliverables of this role is to work with your team to expand operations within the existing mPharma network. It will involve developing customer relationships that promote growth, retention and loyalty. The Key Account team is responsible for work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The Key Account Manager will also provide technical support to customers with the goal to keep customers satisfied with mPharma products and to streamline internal customer facing processes.
Key Responsibilities
Ensure agreed organic revenue targets are achieved
Collaborate with Supply Chain in monthly planning sessions by providing valuable insights, which will allow the business to track trends, view historical data and understand consumption patterns of facilities. Results of which will inform inventory replenishment model and help anticipate inventory orders
Assist the team to utilize replenishment model to implement PUSH model at all existing facilities
Support the day to day seamless operations at partner hospitals, clinics and pharmacies and serve as main mPharma point of contact following hand-over from VMI sales team
Owning and leading multiple customer accounts and managing relationships utilizing project management best practices
Know the company’s product portfolio and provide existing customers with technical and product support
Identify and find solutions to potential operational issues such as billing, delays in delivery of drugs etc.
Proactively resolve issues arising from deployment in hospitals, clinics and pharmacies and track progress of issue resolution.
Timely collection of data extracts to allow Data Management to complete billing process
Work with Data Management and Quality Assurance team to provide reports on variance resolution and inventory process improvement.
Enlist constant feedback from clients, competition and communicate same to team.
Work with Customer Service team to implement services, procedures and tools that optimize the customer experience
Our Ideal Candidate
5+ years’ experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
Thrives on achieving success in a target driven environment
3+ years’ experience in managing and leading teams to success
A strong work ethic and a proactive “can do” attitude that requires minimal supervision
Fluent English with excellent writing, verbal, analytical, and organizational skills
Proficient in Microsoft Office Suite, specifically Excel.
Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
Experience working in multinational company with teams located in other countries is an advantage.
The ability to be based in Lagos with frequent travel throughout the country
A self-starter who can multitask while consistently producing high quality deliverables for a diverse set of concurrent initiatives
Qualification
Bachelor’s degree in business, sales and marketing
Understanding of Supply Chain and inventory management practices and procedures is an advantage
5+ years of professional experience
Strong Healthcare background
Fluent oral and written English
Admin
This position reports to the Head of Regional VMI
Compensation is competitive and commensurate with the candidate’s experience.
To Apply: Send only your CV and cover letter to [email protected] using the following subject line: “VMI Key Account Manager-Nigeria – [Your Name]”. Please note that only shortlisted candidates will be contacted.
mPharma is a venture-backed technology startup company with a simple mission: Make prescription drugs in emerging markets easily accessible, and easily affordable.
We’ve partnered with major pharmaceutical manufacturers, insurance companies, financial institutions and Ministries of Health to deliver medicines directly into the hands of consumers in these underserved markets. Through our innovative e-prescription tools, doctors, patients and pharmacists gain access to both a network of high quality, affordable prescription drugs, and the support to ensure that the drugs are being used appropriately and effectively.
We are a multidisciplinary team comprising of medical professionals, managers, designers, and programmers from Africa and beyond, brought together by a shared passion for improving access to medicine. We value innovative thinking, and we’re not afraid of some failures along the way. We thrive when we put our heads together to solve seemingly intractable problems. We move boldly, and we move quickly. After only a few months, our tools have been used to get essential medicines into the hands of tens of thousands of patients across four African countries, and we’re only just getting started.
We’re looking for new team members that will help us reach our first million consumers, and then the next million. We won’t stop until everyone has access to the high-quality medicines that they deserve.
November, 2018
Overview
Do you believe that everybody should have access to the best treatments they need to get better regardless of the socio-economic status? If you answer yes then you would love working at mPharma.
At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We are a small but growing team of 80 members, headquartered in Accra, Ghana, backed by world class investors. We’ve joined hands with third party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few months, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across four African countries (Ghana, Nigeria, Zambia, Zimbabwe).
Position Description
mPharma is looking for a responsible and trustworthy professional with exceptionally high work ethics to join our Nigeria operations team as Key Account Manager. One of the key deliverables of this role is to work with your team to expand operations within the existing mPharma network. It will involve developing customer relationships that promote growth, retention and loyalty. The Key Account team is responsible for work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The Key Account Manager will also provide technical support to customers with the goal to keep customers satisfied with mPharma products and to streamline internal customer facing processes.
Key Responsibilities
Ensure agreed organic revenue targets are achieved
Collaborate with Supply Chain in monthly planning sessions by providing valuable insights, which will allow the business to track trends, view historical data and understand consumption patterns of facilities. Results of which will inform inventory replenishment model and help anticipate inventory orders
Assist the team to utilize replenishment model to implement PUSH model at all existing facilities
Support the day to day seamless operations at partner hospitals, clinics and pharmacies and serve as main mPharma point of contact following hand-over from VMI sales team
Owning and leading multiple customer accounts and managing relationships utilizing project management best practices
Know the company’s product portfolio and provide existing customers with technical and product support
Identify and find solutions to potential operational issues such as billing, delays in delivery of drugs etc.
Proactively resolve issues arising from deployment in hospitals, clinics and pharmacies and track progress of issue resolution.
Timely collection of data extracts to allow Data Management to complete billing process
Work with Data Management and Quality Assurance team to provide reports on variance resolution and inventory process improvement.
Enlist constant feedback from clients, competition and communicate same to team.
Work with Customer Service team to implement services, procedures and tools that optimize the customer experience
Our Ideal Candidate
5+ years’ experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
Thrives on achieving success in a target driven environment
3+ years’ experience in managing and leading teams to success
A strong work ethic and a proactive “can do” attitude that requires minimal supervision
Fluent English with excellent writing, verbal, analytical, and organizational skills
Proficient in Microsoft Office Suite, specifically Excel.
Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
Experience working in multinational company with teams located in other countries is an advantage.
The ability to be based in Lagos with frequent travel throughout the country
A self-starter who can multitask while consistently producing high quality deliverables for a diverse set of concurrent initiatives
Qualification
Bachelor’s degree in business, sales and marketing
Understanding of Supply Chain and inventory management practices and procedures is an advantage
5+ years of professional experience
Strong Healthcare background
Fluent oral and written English
Admin
This position reports to the Head of Regional VMI
Compensation is competitive and commensurate with the candidate’s experience.
To Apply: Send only your CV and cover letter to [email protected] using the following subject line: “VMI Key Account Manager-Nigeria – [Your Name]”. Please note that only shortlisted candidates will be contacted.
1 comments
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